Frequently asked questions
Are the boots in stock?
Our boots are released in limited batches. Many styles are available through preorder, meaning they are produced after your order is placed.
This allows us to maintain quality while producing only what is needed.
What does preorder mean?
A preorder means you are purchasing an item before it has been produced or restocked.
Once the preorder window closes, production begins and your order will ship once the batch is completed.
How long will my order take?
Preorder items typically take 3–5 weeks to arrive.
This timeframe includes:
• Production time
• Shipping to our storage unit
• Final shipment to you
Once your order leaves our facility, you will receive a tracking number so you can follow your delivery.
Why do preorders take time?
Our boots are produced in small, limited runs to maintain quality and exclusivity. Production begins after preorders close, which is why there is a waiting period before shipment.
Can I cancel my preorder?
Because preorder items are produced specifically for our customers, all preorder sales are final.
If you experience an issue with your order, please contact us and we will do our best to assist you.
What if my size sells out?
If your size becomes unavailable, it means the current batch has sold out. We recommend following our social media for updates on the next release.
How will I know when my order ships?
You will receive a shipping confirmation email with tracking information once your order has been shipped.
How can I contact you?
For questions regarding your order, please email:
noelstylgia@gmail.com
Our team typically responds within 24–48 hours.